Want to become an IT service desk analyst? Employers want people who already understand tickets, SLAs and escalation. Never worked in IT? You start with the fundamentals and build up to CompTIA A+. Earn 3 CompTIA certifications (ITF+, A+ and Cloud Essentials+) and get placed on a live, fully remote service desk for a real business within 48 hours. Three months later, you have the hands-on IT support experience every advert asks for.
An IT service desk analyst is the first point of contact for staff with technical problems. A service desk analyst logs every issue, resolves what they can, escalates the rest and keeps users informed, usually against agreed response times. It is one of the most common first roles in IT.
Every service desk analyst job advert asks for strong communication, solid troubleshooting and ideally some experience with a ticketing system. An IT service desk analyst who can describe real incidents they handled, how they prioritised them and how they kept users informed will stand out from someone who has only studied the theory.
On Experiencely you train for CompTIA ITF+, A+ and Cloud Essentials+, around 100 hours of training, and do at least 3 months of real service desk work for a UK business. A mentor reviews your work, and we help you apply and put you forward for IT service desk analyst roles.
Most people learn IT support from videos and still can't get hired. You get the CompTIA certifications employers look for, all included in one programme, with a mentor in your corner.
Your first step into IT. Proves you understand the basics of computing, software, databases and security, even if you have never worked in tech.
Instructor-led training for just one certification like CCNA or AZ-104 can cost £1,000 to £2,500 in the UK. And you still finish with no experience.
Course prices based on published UK instructor-led CCNA and AZ-104 courses, 2026.
This is what a hiring manager screens for on a junior IT support role. Your qualification gets you to the starting line. Without commercial experience, you're one of 205 applicants per digital and IT graduate role, and you look the same as everyone else.
Applications per role: Institute of Student Employers, 2024
Two tracks run side by side, so you're never just studying. You're placed within 48 hours and building real experience from week one.
On a phone? Swipe the chart sideways to see all 12 weeks. Example timeline. [Confirm the certification timeline: some certifications may continue after the 12 weeks.] Already hold some of these? Skip them and go straight into your placement.
Real users, real tickets, real feedback. All online, in your own time. This is the commercial experience that gets you past the CV screen. Example workspace for illustration.
You could be placed with any of these kinds of businesses, each with a real service desk that needs support.
Work through real support tickets for a 60-person team, within agreed response times.
Build and run the new starter checklist, from laptops to Microsoft 365.
Create an asset register and simple how-to guides for staff.
No. Here's exactly what you're paying for.
Tickets and tasks are chosen so you practise exactly what service desks hire for.
Every fix and every ticket is reviewed by an experienced IT professional, with weekly feedback.
It goes on your CV as a real role, with a client, tickets resolved and references who have seen your work.
Three months later, the experience section employers read first is no longer empty. It has a job title, a client, real numbers and references.
Example CV for illustration.
Degree, course or self-taught IT skills
"What I really like about the Experiencely program is how well-structured and practical it is. Everything is super organized, and the hands-on approach makes learning way more engaging."
"Experiencely is indeed that support structure that you(A Fresh Graduate, A Tech Newbie) need. Their Platform, Mentors, Hands-on Projects are indeed tailored specifically for your development."
"My mentor supports and guides me step by step in detail; he knows what I am supposed to cover per time. He follows up until the last result is achieved in all cases."
Reviews copied word for word from our Trustpilot and Google profiles.
Everything on the receipt above: training for 3 certifications, a live remote placement within 48 hours, mentor reviews, references, CV rebuild, interview prep and being put forward to employers.
Our recruitment team puts you forward to employers hiring for IT support roles, preps you for interviews and helps with your own applications.
Tell us where you are, ask anything, and find out if you're eligible for funding. No pressure, no hard sell.
Most employers look for CompTIA A+ level knowledge. A degree is rarely essential, but experience with real users helps a lot.
Build experience first. Experiencely places you with a UK business within 48 hours so you can handle real tickets before you apply.
A ticketing system, remote support tools, Active Directory or Microsoft Entra ID, and Microsoft 365 admin tools.
Service desk is a common route into second line support, systems administration, networking, cloud and cyber security.
Yes. Your project, your client and your mentor calls all happen online. You can take part from anywhere in the UK.
Yes. It takes as little as 1 hour a day, on evenings, weekends or both.
Yes. Funding is available for university graduates. Book a free call and we will check your eligibility.
Complete your 3 months, actively apply with our support, and if you have not landed a role within 60 days of completion, you get your money back. No questions asked.
Train for CompTIA A+ and get real service desk experience with a UK business, in as little as 1 hour a day. Hired within 60 days of completion, or your money back.
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