1. Who we are
[Registered company name] is the controller of your personal data. Our ICO registration number is [ICO number]. If you have any questions about this policy, contact us at info@experiencely.io.
2. What we collect
Depending on how you use our services, we may collect:
- your name, email address, phone number and location
- your CV, qualifications, work history and the pathway you are interested in
- information you share on calls, in forms, on WhatsApp or by email
- payment information, which is processed by Stripe and not stored by us
- your progress, work and feedback during your training and placement
- technical information such as your IP address, device and how you use our website (see our Cookie policy)
3. How we use it
| Purpose | Lawful basis |
|---|---|
| Answering enquiries and booking calls | Legitimate interests, or steps before a contract |
| Delivering your programme, training and placement | Contract |
| Matching you with placement partners and introducing you to employers | Contract |
| Taking payment and keeping financial records | Contract and legal obligation |
| Reviewing your CV through our free CV review | Legitimate interests |
| Sending webinar reminders and marketing emails | Consent (you can withdraw at any time) |
| Improving our website and services | Legitimate interests |
5. International transfers
Some of our service providers may process data outside the UK. Where they do, we make sure appropriate safeguards are in place, such as UK adequacy regulations or the International Data Transfer Agreement.
6. How long we keep it
We keep your information only for as long as we need it. [Confirm retention periods, for example: enquiries for 2 years, programme records for 6 years after completion for legal and tax purposes.]
7. Your rights
Under UK data protection law, you have the right to:
- access the personal data we hold about you
- ask us to correct information that is wrong
- ask us to delete your information
- object to or restrict how we use it
- ask us to transfer it to you or another organisation
- withdraw consent at any time, where we rely on consent
To use any of these rights, email info@experiencely.io. We will respond within one month.
8. Keeping it safe
We use appropriate technical and organisational measures to protect your information, including access controls and secure, encrypted systems.
9. Complaints
If you are unhappy with how we have handled your information, please contact us first. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.
10. Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last changed.