1. About us
This website is run by [Registered company name] ("Experiencely", "we", "us"), a company registered in England and Wales under company number [number], with its registered office at [registered address].
You can contact us at info@experiencely.io or on 0208 040 9082.
2. These terms
These terms apply to your use of our website and to any programme you buy from us. By buying a programme, you agree to these terms, together with our Privacy policy, Cookie policy and Refund and guarantee policy.
We may update these terms from time to time. The version that applies to you is the one in force when you bought your programme.
3. Our programmes
Each programme includes the elements described on its programme page at the time you buy. Depending on the pathway, this may include:
- a remote work placement starting within 48 hours of enrolment
- a minimum of 3 months of work experience
- training towards industry certifications, where stated on the pathway page
- mentor support and reviews of your work
- CV support, interview preparation and introductions to employers
4. Eligibility
You must be at least 18 years old and have the right to live in the UK to join a programme. [Confirm any other eligibility rules, for example minimum qualifications for experience-only pathways.]
5. The 48-hour placement
We will place you on a remote placement within 48 hours of completing your enrolment. [Confirm exactly when the 48 hours start, for example after payment and onboarding are both complete, and what happens if a placement is not ready in time.]
6. Your commitments
To get the most from your programme, and to stay eligible for our money-back guarantee, you agree to:
- attend your placement for the hours agreed with you, and let us know in advance if you cannot
- complete your training and placement tasks to a reasonable standard
- behave professionally with our team, mentors, placement partners and employers
- keep confidential any information you receive from placement partners
- not share your course materials or login details with anyone else
7. Price and payment
The price of each programme is shown on its programme page and is £2,495 including VAT [confirm VAT position] unless stated otherwise. Payment is taken securely by our payment provider, Stripe.
Funding may be available for university graduates. Funding is subject to eligibility and approval, and we will confirm the details before you commit.
8. Certifications and exams
Where a pathway includes training towards certifications, we provide the training and exam preparation described on the pathway page. Certifications are awarded by the relevant certification body, such as CompTIA, Cisco, Microsoft or PMI, and are subject to their own rules, fees and eligibility requirements. [Confirm whether exam vouchers are included.] We cannot guarantee that you will pass an exam.
9. Cancellation and refunds
You have a legal right to cancel within 14 days of buying. Our money-back guarantee also applies if you meet its conditions. Both are explained in our Refund and guarantee policy.
10. Intellectual property
All course materials and website content belong to us or our licensors. You may use them for your own learning only.
Work you create on a placement may belong to the placement partner. You may describe it on your CV and in interviews, and include it in your portfolio where the partner agrees.
11. Our liability
We are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable.
We do not exclude or limit our liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, or for fraud.
We do not guarantee that you will get a job, except as set out in our money-back guarantee.
12. Ending your programme
We may end your programme if you seriously or repeatedly break these terms, for example through serious misconduct on a placement. If we do, we will explain why. [Confirm what refund, if any, applies in this case.]
13. Complaints
If something goes wrong, please tell us. Our Complaints policy explains how we handle complaints.
14. Law and jurisdiction
These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you may also bring proceedings in your local courts.