1. Our guarantee in short
2. Your 14-day right to cancel
When you buy a programme online, you have a legal right to cancel within 14 days, starting the day after you buy.
If you ask us to start your programme or placement within those 14 days, and then cancel, we may deduct a reasonable amount for the services already provided. [Confirm how this is calculated.]
To cancel, email info@experiencely.io or message us on WhatsApp. We will refund you within 14 days of you telling us, using the same payment method you used.
3. The 60-day money-back guarantee
You are entitled to a full refund of the programme fee if all of the following apply:
- you completed your full placement of at least 3 months
- you completed the training on your pathway, where your pathway includes training
- you actively applied for suitable roles with our support during the 60 days after completing [confirm the minimum, for example a number of applications per week]
- you attended the interview preparation sessions and any interviews we arranged for you
- you have not been offered a suitable role within 60 days of completing
4. What counts as a role
A role means a paid job offer, permanent or fixed-term, in the field of your pathway or a closely related field. [Confirm the definition, for example minimum hours or salary, and whether contract or part-time roles count.]
5. How to claim
Email info@experiencely.io within [14] days after the end of your 60-day period, with the subject line "Guarantee claim". We will check your eligibility and, if you qualify, refund you in full within 14 days, using the same payment method you used. No questions asked.
6. Funded places
If your place was funded by a third party, any refund may be paid to the funder rather than to you. [Confirm.]
7. Your other rights
This policy does not affect your legal rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013.