Looking for first line IT support jobs? Hiring managers want people who already know how a support queue works. Never worked in IT? You start with the fundamentals and build up to CompTIA A+. Earn 3 CompTIA certifications (ITF+, A+ and Cloud Essentials+) and get placed on a live, fully remote service desk for a real business within 48 hours. Three months later, you have the hands-on IT support experience every advert asks for.
First line IT support jobs are the front door of any IT team. You take calls and tickets, fix the common problems yourself, and escalate the rest with clear notes. It sounds simple, but employers want to see that you can prioritise, stay calm with frustrated users and write up what you did.
Whether you are applying for a junior IT support job or looking at 1st line IT support jobs in London, the shortlist goes to people with real examples. A junior IT support job London employers advertise will often get far more applicants than interviews, so experience on your CV is what moves you up.
On Experiencely you train for CompTIA ITF+, A+ and Cloud Essentials+, and do at least 3 months of real first line work for a UK business, remotely, in as little as 1 hour a day. A mentor reviews your work, and we put you forward for first line IT support jobs when you finish.
Most people learn IT support from videos and still can't get hired. You get the CompTIA certifications employers look for, all included in one programme, with a mentor in your corner.
Your first step into IT. Proves you understand the basics of computing, software, databases and security, even if you have never worked in tech.
Instructor-led training for just one certification like CCNA or AZ-104 can cost £1,000 to £2,500 in the UK. And you still finish with no experience.
Course prices based on published UK instructor-led CCNA and AZ-104 courses, 2026.
This is what a hiring manager screens for on a junior IT support role. Your qualification gets you to the starting line. Without commercial experience, you're one of 205 applicants per digital and IT graduate role, and you look the same as everyone else.
Applications per role: Institute of Student Employers, 2024
Two tracks run side by side, so you're never just studying. You're placed within 48 hours and building real experience from week one.
On a phone? Swipe the chart sideways to see all 12 weeks. Example timeline. [Confirm the certification timeline: some certifications may continue after the 12 weeks.] Already hold some of these? Skip them and go straight into your placement.
Real users, real tickets, real feedback. All online, in your own time. This is the commercial experience that gets you past the CV screen. Example workspace for illustration.
You could be placed with any of these kinds of businesses, each with a real service desk that needs support.
Work through real support tickets for a 60-person team, within agreed response times.
Build and run the new starter checklist, from laptops to Microsoft 365.
Create an asset register and simple how-to guides for staff.
No. Here's exactly what you're paying for.
Tickets and tasks are chosen so you practise exactly what service desks hire for.
Every fix and every ticket is reviewed by an experienced IT professional, with weekly feedback.
It goes on your CV as a real role, with a client, tickets resolved and references who have seen your work.
Three months later, the experience section employers read first is no longer empty. It has a job title, a client, real numbers and references.
Example CV for illustration.
Degree, course or self-taught IT skills
"What I really like about the Experiencely program is how well-structured and practical it is. Everything is super organized, and the hands-on approach makes learning way more engaging."
"Experiencely is indeed that support structure that you(A Fresh Graduate, A Tech Newbie) need. Their Platform, Mentors, Hands-on Projects are indeed tailored specifically for your development."
"My mentor supports and guides me step by step in detail; he knows what I am supposed to cover per time. He follows up until the last result is achieved in all cases."
Reviews copied word for word from our Trustpilot and Google profiles.
Everything on the receipt above: training for 3 certifications, a live remote placement within 48 hours, mentor reviews, references, CV rebuild, interview prep and being put forward to employers.
Our recruitment team puts you forward to employers hiring for IT support roles, preps you for interviews and helps with your own applications.
Tell us where you are, ask anything, and find out if you're eligible for funding. No pressure, no hard sell.
First line handles the first contact and common fixes. Second line takes on the more technical issues that first line escalates.
Usually, yes. Most junior roles are first line positions with a mix of tickets, calls and basic troubleshooting.
Yes. We put you forward to employers, and the placement experience applies wherever you apply.
CompTIA A+ is the one most often mentioned in adverts, and training for it is included.
Yes. Your project, your client and your mentor calls all happen online. You can take part from anywhere in the UK.
Yes. It takes as little as 1 hour a day, on evenings, weekends or both.
Yes. Funding is available for university graduates. Book a free call and we will check your eligibility.
Complete your 3 months, actively apply with our support, and if you have not landed a role within 60 days of completion, you get your money back. No questions asked.
Get real first line support experience and train for CompTIA A+, in as little as 1 hour a day. Hired within 60 days of completion, or your money back.
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